Full course description
Fall 2024 Management Excellence
Broaden your understanding of customer service to incorporate service excellence and understand how to manage success in the service excellence focused environment with the Management Excellence course. Learn how to build a culture of service excellence, maintain and grow this culture, and how to lead a service excellence focused team. This course will help you understand the benefits of service excellence and develop methods for constant improvement in order to help you and your team reach and exceed your goals.